accordionguy.blogware.com If you asked KFC what food providing category they come under im sure there answer would be a “fast food restaurant”.
I have a few problems with this answer,
1. There not fast, actually terribly slow
2. I wouldn’t call the stuff they wrap up and give to you food
3. A restaurant to me should include a waiter and some table service.
About 6 months ago, on a Saturday night I had a few mates around for a few beers, about 7 o’clock we decided that we were hungry, “okay lads what are we going to eat?” I received a few replies, one of pizza, one of my hairy arse (thanks foxy) and somebody piped up with lets go down the colonel.
So off we went (My lovely GF driving as I don’t want a DUI) down to the Colonel, (Derwent Park store) the drive thru line is out to the street and there doesn’t seem to be many cars in the car park so we decide to go inside.
We go in and stand in line, I look over at the other boys we are all in line about 3 back. I think not too bad, should take roughly 3 minutes to serve each person might be waiting here 7-8 minutes, if it was Maccas we would be waiting about 2 minutes they are always quicker.
Turns out the women at the front of the Q has ordered the clog your arteries pack (usually 20 pieces, 3 chips, a dessert, strips, nuggets, potato & Gravy, coleslaw, corn, pepsi). Its taking forever for the young female attendant to get it all together although im sure shes finding it harder to do staring at the ceiling and talking to her friends who all seem to be standing there in a huddle together, obviously coming up with the next play.
I over hear the attendant say "sorry madam we are out of corn", she decides to take an extra small tub of potato and gravy as a trade off, look at the watch 7 minutes so far.
Next person steps forward and asks for a clog your artery pack as well, ohh no I cringe I picked the family meal line. Here we go again. After 8 more minutes of team huddle and ceiling staring she finally has a couple of bags on the counter and says to the women "ohh sorry madam we are out of 1.25 litre mountain dew will pepsi be okay?" Begrudgingly she says "yes" and leaves.
Time check been waiting 15 minutes, By this time im about ready to leave, better stick it out, god im hungry.
A young couple step up to the counter order a couple of meals, sensational I think not long to go now. 8 minutes later its ready, surprisingly they have everything though this time the wait is for chips, I would have thought that at 7 oclock on a Saturday night that chips being cooked would be a fundamental part of the KFC policy and procedure guidelines. apparently not!
23 minutes gone I step to the counter, can I have a kids nugget meal (for my little fella) a zinger combo (for me) and a twister combo (for the GF) extra salt on all chips thanks.
Dopey goes to work she gets all the chips together, no extra salt until I politely remind her, she sighs goes back puts the extra salt on, I stand there as the twister and the zinger slide down the chute, she watches them, I can see her eyes she is staring at them, she ignores them, keeps standing there, all I need is for her to lift her arm, push them into the bag with the chips get me a couple of drinks and im gone, but no that would be too easy. The huddle is back in place, I watch the clock I don’t take my eyes off it, 3 minutes have elapsed since my food was put into the burger slot……now 4 minutes has gone, finally her hand goes for the food, into the bag it goes and she turns back to the counter with it “what drinks would you like sir?” ”ill have two pepsi max’s and an oj for the kids meal” “sure” she says and disappears, im thinking the fridge is there behind you.
2 minutes later she comes back “sorry we don’t have any OJ left would you like water?” “no I don’t want water i can get that from the tap at home, ill take a can of pepsi” so off she goes and comes back, can of pepsi in hand, “oh sorry sir I forgot we don’t have any toys for the kids meal either.”
That’s it Ive finally snapped, ive been standing in line for over 30 minutes, ive heard them say sorry we don’t have it to at least 4 products.
“Listen to me I say, you will up grade those kids meal chips and you will put extra nuggets in that box” she starts to open her mouth “and before you open your mouth ive stood here for over 30 minutes and heard you say you don’t have any corn, you don’t have any 1.25lt mountain dew, you don’t have any oj, you don’t have any kids toys, you didn’t have chips cooked and its 730 on a Saturday night, what sort of a fast food place is this?”
My chips were upsized, extra nuggets in the box, I turn to leave, food in hand, every single person in line raises there hands and applauds, I walked out receiving pats on the back and loud words of appraise (none I could repeat here)
I got home and dispersed the food, sat down and bit into my burger, it was the driest non edible rubbish id ever attempted to eat, the chicken was rock hard as was the bun, I opened it up and the lettuce was brown, at least I have my chips ………wrong,
nothing but a soggy mess with no salt even though I made her put more on.
My young fella nailed the nuggets and his chips so at least that was something, the GF didn’t eat much of hers as her twister was garbage as well as my mates meals.
Dried rubbishpicture from kfc.com